Shipping
is offered throughout the US (excluding Hawaii and Alaska). Legalities
of keeping species in particular states is the responsibility of the
customer.
Isopods are shipped based on estimated delivery to minimize the time in shipping. Live arrival guarantee is available with Express shipping, if there is an issue on arrival the buyer MUST notify the seller within 1 hour of receipt of the animal(s) in order to receive a replacement/refund. Photos are required for proof of death. Animals must be laid out clearly when submitting photos.
If
destination temp is below 40F or above 80F, the package will be marked
hold for pickup at the shipping hub for a valid live arrival guarantee.
The package can be delivered to door by customer request, but this voids
the live animal guarantee. I will not ship below 20 degrees or above
95 degrees in either my location or the destination.
Cancellations
are accepted, but with a 10% deduction processing fee. This fee is
still applied in the event the customer did not enter sufficient
information to send the package (i.e., omitting full name, phone number,
etc.). Cancellations can be made anytime before the item is shipped.
No returns on any animals are accepted.